We have all experienced patient interactions in practice which leave us uncomfortable and or questioning our clinical decision making. Commonly these scenarios involve patients who live with complex care needs and are prescribed medicines known to have a high-risk of harm. Our expert panel will unpack several tricky practice scenarios and provide advice on how to create an open and safe environment for dealing with the “elephant in the room” and finding common ground with patients and other health professionals. 

Joy Gailer is a credentialed Advanced Practice Pharmacist with the Drug and Therapeutics Information Service (DATIS) in South Australia, and the practice support clinical pharmacist at Chandlers Hill Surgery. She is passionate about assisting general practitioners and their patients make the best possible choice about medicines, promoting the safe and quality use of medicines and patient-centred care. Joy has a particular interest in clinical governance and opioid medicines. 

Dr Geraldine Chew is an addiction specialist and a general practitioner. Dr Chew has worked in the field of addiction medicine for over 30 years and now works on a part-time basis for Metro South Addiction and Mental Health Service as well as in a large general practice and in private practice in addiction medicine.